IRAJ THARAKA HETTIARACHCHIGE •
Back to Blog

AI Is Not Replacing Humans — It's Replacing Middlemen

Everyone's worried AI will take their job. I think they're worried about the wrong thing. AI isn't coming for the people who do real work. It's coming for the people who shuffle information between other people.

The Middleman Economy

Think about how many jobs exist solely to move information from one place to another:

- Recruiters who match CVs to job descriptions

  • Analysts who summarize reports for executives
  • Customer service reps who relay information from knowledge bases
  • Junior lawyers who review documents looking for keywords
  • Account managers who translate between clients and delivery teams

These aren't bad jobs or lazy people. But the value they provide is primarily informational intermediation. And AI is very good at that.

What AI Can't Replace

AI can't replace the plumber who fixes your pipes. The surgeon who operates on your heart. The therapist who helps you process trauma. The entrepreneur who sees an opportunity no one else sees.

Work that requires physical presence, genuine human connection, creative leaps, or accountability for outcomes - that work is safe. Possibly more valuable than ever, because everything else is being commoditized.

The Great Rebundling

Here's what I see happening: roles that were previously split across multiple people are being rebundled into individuals augmented by AI.

The consultant who used to need analysts, researchers, and presentation designers can now do all of it themselves. The founder who needed a marketing team can now create content, run ads, and analyze performance solo.

Take web agencies. A traditional agency needs designers, developers, copywriters, project managers, account managers. That's a lot of salary before a single pixel gets pushed. Now? One person with the right AI tools can deliver the same quality output. That's exactly why I built Insawebsite.co.uk - passing those efficiency gains directly to businesses who need websites but don't need to pay for agency overhead.

This isn't job destruction. It's job transformation. The same output requires fewer people but more capable people.

Where to Position Yourself

If your job is primarily moving information between systems or people, start building skills in judgment, creativity, or human connection.

If your job already involves those things, learn to use AI to handle the information-moving parts. You'll become dramatically more productive.

The worst position is denial. Assuming your industry is special, your role is protected, your skills are irreplaceable. They might be. But betting on it is risky.

The Opportunity

Every technological shift creates winners and losers. The winners are usually those who adopt early, experiment freely, and find novel applications.

I've been using AI tools since they were barely functional. Most of my experiments failed. But the ones that worked changed how I operate entirely.

The same opportunity is available to everyone. The tools are accessible. The learning resources are free. The barrier is purely psychological - willingness to feel stupid while learning something new.

My Prediction

In five years, "I don't use AI in my work" will sound like "I don't use email" did in 2005. Not wrong, exactly. Just increasingly hard to justify.

The question isn't whether AI will change your work. It's whether you'll be the one directing that change or the one being changed.


What parts of your work are information shuffling? What parts are irreducibly human?